Marvelous USA, Inc./XSEED Games Privacy Policy

Marvelous USA, Inc., Online Privacy Policy

(Updated December 17, 2019)

Marvelous USA, Inc./XSEED Games (“XSEED Games”) respects the privacy rights of our online visitors and is committed to protecting the personal information collected about you. To further this commitment, we have adopted this Online Privacy Policy (“Privacy Policy”) to guide how we collect, store, and use the information you provide us online.

Privacy Policy

You can expect to be notified of the following.

  • The scope of this Privacy Policy
  • Exactly what information XSEED Games may collect from you through its website(s)
  • How XSEED Games will use the information it collects
  • What are the consequences if you refuse to divulge your personal information
  • Who collects the information that you disclose on a XSEED Games website
  • With whom, if anyone, does XSEED Games share your personal information
  • What choices you can make regarding how your personal information is used
  • How you can change or delete the information XSEED Games has collected about you
  • What is XSEED Games’ policy regarding collecting information from children under 13
  • How XSEED Games ensures the security, quality, and integrity of your information
  • How you can ask a question or file a complaint regarding this Privacy Policy

What does this Privacy Policy apply to?

The website you are currently visiting is operated by XSEED Games from its offices in the United States located at 3625 Del Amo Blvd, Suite 205, Torrance, CA 90503. XSEED Games does not represent that our Websites are appropriate or available for use in other countries. If you choose to visit our Websites from another country, you do so at your own initiative, with the understanding that information collected by our Websites may be stored, collected, and used in a country whose privacy laws may be different and less protective than those of your home country. This Privacy Policy currently applies to all website(s) operated by XSEED Games (collectively referred to as “XSEED Games Websites” or “our Websites”).This Privacy Policy applies only to information submitted and collected online through the XSEED Games Websites and does not apply to information that may be collected by XSEED Games offline. In addition, this Privacy Policy does not extend to websites maintained by other companies or organizations to which we link (i.e., third party websites). Please note that by using our Websites, you signify your assent to XSEED Games’s Online Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Websites. We reserve the right to make changes to this Privacy Policy without notice. However, if we make any changes to this Privacy Policy we will post a new policy on our Websites with a date at the end of the Privacy Policy indicating when we made such changes or modifications, if any. Please check back from time to time to ensure that you are aware of these changes. Your continued use of our Websites will signify your acceptance of these changes.

Links to Other Sites

Our Websites may contain links to other websites. These sites may have different privacy policies than those described here. XSEED Games is not responsible for the policies and practices of any linked site. Users should always carefully determine the privacy practices of a linked website before using that site or providing any personal information on that site.

What types of information does XSEED Games collect?

In order to give you the best experience on our Websites, XSEED Games may collect information about you. Typically, we may ask you to submit personal and/or demographic information in connection with any one of the following features or services.

  1. Website registration (including game-specific registration)
  2. Email announcements
  3. Process Payments
  4. Message Boards
  5. Contests, sweepstakes, and other promotions
  6. Polls, surveys, or questionnaires
  7. Online technical support
  8. Other features such as tell a friend and customer service correspondence
  9. Shop Orders
  10. Internal Marketing Purposes

The types and amount of personal information collected for these activities will vary depending on the activity. The requested personal information may include: your name, home address, telephone number, location data, e-mail address and (for those purchasing products online) credit card information including billing and shipping addresses. When you register on our Site, we may collect, store, and access a member ID and password. For some activities, we may ask you to provide other non-personal information such as your age or date of birth, gender, hobbies, games you play online and platform preferences (including information about the games and hardware you own), hobbies and interests, and other information (also known as “demographic information”). When you visit our Websites, some information is collected automatically as part of the software operation of our Websites. That information is collected in aggregate form and may include IP address, referring domain, browser type and version, platform type, pages viewed and the time and date of user visits. If you have provided personal Information to us, this aggregate information may be linked to your personal information. For more on automatic data collection, please see our section on cookies below. If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. Combining data allows us to customize the notices we send you and the content we provide you according to your interests and preferences. For more on how we use your information, please read the section on use below. No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.

How does XSEED Games use the information it collects?

Generally, information that we collect for a particular purpose is used for that purpose only. For example, information collected from those who register on our Websites is used to provide registrants the benefits associated with such registration (e.g., announcements of the latest game news and exclusive store promotions). If you provide certain personal information (e.g., e-mail address) to be entered into one of our contests, the information will only be used for the relevant contest. And, of course, any credit card information is solely used to fulfill and process purchase orders. In some instances, however, you may also be given the option to have your information used for an activity or service different from the activity or service that you are requesting (e.g., to have your name added to our mailing list when entering a contest). If you choose to receive these additional services, XSEED Games will use your information to provide them to you. We may also use your personal and demographic information for our internal marketing and demographic studies, so we can constantly improve the online products and services we provide you and to better meet your needs. Please be advised that in some areas of our Websites, you may be able to submit information about yourself in a business capacity. Although we can assure you that any personal information gathered in this context will be used solely for its intended purpose, such information is not subject to this Privacy Policy. These areas typically include an employment section where you can submit your resume online or a section for media requests.

A Special Note about our Community Features

Please note that whenever you give out personal information in public areas such as message boards, that information can be collected and used by people you don’t know. While we strive to protect those who wish to participate in these activities, we cannot guarantee the security of, and are not responsible for, any information posted in these areas.

What happens if I refuse to provide my personal information to XSEED Games?

If you choose not to submit personal information when requested, you may not be able to participate in certain activities on our Websites and may limit the services we can provide you. For example, if you refuse to share your email address, you will not be able to register on our Websites. To simply browse our Websites, however, you do not need to give us any personal information.

Cookies are small text files that websites send to your computer. A cookie itself does not typically contain any personal information about you. Rather, it is an identifier that a website places on your hard drive to identify the computer and to correlate it with information that you may have provided on such websites, including personal information. We use cookies for limited purposes. For example, we place a cookie on your computer when you register so that the next time you visit our Websites, we can tell you are a user who has registered. This allows us to avoid presenting you additional registration forms. In addition, a cookie may be placed on your computer if you click on one of XSEED Games advertising banners on another website. Cookies used with advertising banners permits us to count the number of users who clicked on that ad and the site from which they clicked, so that we can measure the effectiveness of our advertisements. If you have provided personal information to us in the registration process, it may be linked to information we collect with cookies, such as whether you are registered, or whether you linked to one of our Websites from an advertising banner. You may adjust your web browsers to either alert you of the use of cookies or refuse to accept cookies entirely. To learn more about how to adjust your cookie settings, please visit your browser providers website and search for “cookies.”

IP Addresses

XSEED Games may also keep track of Internet Protocol (IP) addresses to troubleshoot technical concerns and to maintain website safety and security. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Log Files

XSEED Games may collect information in the form of logs – files that record website activity and gather statistics about web users’ browsing habits. These entries are generated anonymously, and help XSEED Games determine (among other things) how many and how often users visit our Websites, which pages they visit, and other similar navigational data. We also may use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.

Who is collecting my personal information and is it shared with anyone?

The information that you disclose on the XSEED Games Websites is collected by XSEED Games or by a vendor on XSEED Games’s behalf; and, is used in accordance with the practices set forth above. Vendors (or agents) are entities that provide support for the internal operations of our Websites and who only use the information we share with them (or that they collect on our behalf) for purposes of internal fulfillment (e.g., online product fulfillment). For example, we may share personal information with entities as is necessary to process credit card payments for purchases you make on our Websites and to ship your products to you. Vendors are required to handle the shared information in accordance with this Privacy Policy. We may disclose your personal information to our consultants for marketing analysis and strategies for our Websites. Our consultants are prohibited by contract from using or disclosing this information to any other parties, or using this information for any other Purposes. We may disclose personal information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability. In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, XSEED Games’s customer information may be transferred to our successor or assign.

Can I choose how my personal information is used?

We are a CCPA compliant company. California residents may contact us at any time to review, change/edit/update or stop us from using information collected online used send you marketing and/or promotional material. You can log into your account for editing and deletion or send an email to [email protected] to request to see. XSEED Games does not sell your personal information but you may “opt out” of any future sales. Be sure to type “opt-out” in the subject line, and include your full name, member ID, and email address in the message. In addition, along with almost every communication sent to you, XSEED Games provides you the opportunity to discontinue receiving future communications (i.e., unsubscribe). You are entitled to request that we provide the categories and specific pieces of your “personal information” (as defined in California Civil Code Section 1798.140) that we collected, used, disclosed to third parties, or to request that we delete your personal information from our database. If you are a California resident and have provided Marvelous with personal information within the last year, you may make such a request by submitting a request form on our homepage, calling the following toll-free number 1-877-614-7291, or emailing [email protected]

Within forty five (45) days of receiving such a request and authenticating the requestor’s identity, Marvelous will provide electronically or by mail a list of the categories and specific pieces of personal information collected, used, disclosed or sold to third parties during the immediately preceding calendar year, along with the names and addresses of these third parties. We are not required to honor your request more than twice per calendar year.

How can I access my personal information?

If you wish to review, update, or delete any personal information that we may have collected about you, please contact us using the information provided above.

What is XSEED Games’s policy regarding children under 13?

We do not knowingly collect personal information such as name and email address from children under 13 on our Websites. We take steps to ensure that those who wish to submit personal information on our Websites meet certain age requirements before they can do so. In some instances, children under 13 can register by providing demographic information such as username and password, gender, game habits and preferences. A parent can easily view, correct, and/or delete the child’s username and password by contacting us. From time to time, certain portions of our Websites (e.g., a contest entry form) may allow all users (including children under 13) to disclose a limited amount of personal information without first telling us their age or getting their parent’s permission. Such portions of our Websites operate activities or provide services in a way that does not require prior parental consent. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children’s use of online activities regularly.

What safeguards does XSEED Games use to protect my personal information?

XSEED Games uses commercially reasonable efforts to protect the confidentiality, security, and integrity of the personal information collected from our website visitors. Personal information that are not available to the public and that are only accessible to authorized employees. In addition, our online store uses industry-standard encryption to prevent unauthorized electronic access to sensitive financial information such as your credit card number. Your personal information can be accessed only with a valid member ID and password (which you select during registration). Therefore, you should not disclose your member ID or password to any unauthorized third-party, and if ever solicited for this information then please contact us at [email protected] or at the address below.

How do I ask a question or file a complaint? (Contact Information)

If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact our Privacy Policy Administrator at:

Marvelous USA, Inc.
3625 Del Amo Blvd, Suite 205
Torrance, CA 90503
[email protected]

This Privacy Policy was last updated on December 17, 2019.

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