(Updated December 17, 2019)
You can expect to be notified of the following.
- Exactly what information XSEED Games may collect from you through its website(s)
- How XSEED Games will use the information it collects
- What are the consequences if you refuse to divulge your personal information
- Who collects the information that you disclose on a XSEED Games website
- With whom, if anyone, does XSEED Games share your personal information
- What choices you can make regarding how your personal information is used
- How you can change or delete the information XSEED Games has collected about you
- What is XSEED Games’ policy regarding collecting information from children under 13
- How XSEED Games ensures the security, quality, and integrity of your information
Links to Other Sites
Our Websites may contain links to other websites. These sites may have different privacy policies than those described here. XSEED Games is not responsible for the policies and practices of any linked site. Users should always carefully determine the privacy practices of a linked website before using that site or providing any personal information on that site.
What types of information does XSEED Games collect?
In order to give you the best experience on our Websites, XSEED Games may collect information about you. Typically, we may ask you to submit personal and/or demographic information in connection with any one of the following features or services.
- Website registration (including game-specific registration)
- Email announcements
- Process Payments
- Message Boards
- Contests, sweepstakes, and other promotions
- Polls, surveys, or questionnaires
- Online technical support
- Other features such as tell a friend and customer service correspondence
- Shop Orders
- Internal Marketing Purposes
The types and amount of personal information collected for these activities will vary depending on the activity. The requested personal information may include: your name, home address, telephone number, location data, e-mail address and (for those purchasing products online) credit card information including billing and shipping addresses. When you register on our Site, we may collect, store, and access a member ID and password. For some activities, we may ask you to provide other non-personal information such as your age or date of birth, gender, hobbies, games you play online and platform preferences (including information about the games and hardware you own), hobbies and interests, and other information (also known as “demographic information”). When you visit our Websites, some information is collected automatically as part of the software operation of our Websites. That information is collected in aggregate form and may include IP address, referring domain, browser type and version, platform type, pages viewed and the time and date of user visits. If you have provided personal Information to us, this aggregate information may be linked to your personal information. For more on automatic data collection, please see our section on cookies below. If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. Combining data allows us to customize the notices we send you and the content we provide you according to your interests and preferences. For more on how we use your information, please read the section on use below. No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.
How does XSEED Games use the information it collects?
A Special Note about our Community Features
Please note that whenever you give out personal information in public areas such as message boards, that information can be collected and used by people you don’t know. While we strive to protect those who wish to participate in these activities, we cannot guarantee the security of, and are not responsible for, any information posted in these areas.
What happens if I refuse to provide my personal information to XSEED Games?
If you choose not to submit personal information when requested, you may not be able to participate in certain activities on our Websites and may limit the services we can provide you. For example, if you refuse to share your email address, you will not be able to register on our Websites. To simply browse our Websites, however, you do not need to give us any personal information.
XSEED Games may also keep track of Internet Protocol (IP) addresses to troubleshoot technical concerns and to maintain website safety and security. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
XSEED Games may collect information in the form of logs – files that record website activity and gather statistics about web users’ browsing habits. These entries are generated anonymously, and help XSEED Games determine (among other things) how many and how often users visit our Websites, which pages they visit, and other similar navigational data. We also may use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.
Who is collecting my personal information and is it shared with anyone?
Can I choose how my personal information is used?
We are a CCPA compliant company. California residents may contact us at any time to review, change/edit/update or stop us from using information collected online used send you marketing and/or promotional material. You can log into your account for editing and deletion or send an email to [email protected] to request to see . XSEED Games does not sell your personal information but you may “opt out” of any future sales. Be sure to type “opt-out” in the subject line, and include your full name, member ID, and email address in the message. In addition, along with almost every communication sent to you, XSEED Games provides you the opportunity to discontinue receiving future communications (i.e., unsubscribe). You are entitled to request that we provide the categories and specific pieces of your “personal information” (as defined in California Civil Code Section 1798.140) that we collected, used, disclosed to third parties, or to request that we delete your personal information from our database. If you are a California resident and have provided Marvelous with personal information within the last year, you may make such a request by submitting a request form on our homepage https://www.xseedgames.com/contact/, calling the following toll-free number 1-877-614-7291, or emailing [email protected].
Within forty five (45) days of receiving such a request and authenticating the requestor’s identity, Marvelous will provide electronically or by mail a list of the categories and specific pieces of personal information collected, used, disclosed or sold to third parties during the immediately preceding calendar year, along with the names and addresses of these third parties. We are not required to honor your request more than twice per calendar year.
How can I access my personal information?
If you wish to review, update, or delete any personal information that we may have collected about you, please contact us using the information provided above.
What is XSEED Games’s policy regarding children under 13?
We do not knowingly collect personal information such as name and email address from children under 13 on our Websites. We take steps to ensure that those who wish to submit personal information on our Websites meet certain age requirements before they can do so. In some instances, children under 13 can register by providing demographic information such as username and password, gender, game habits and preferences. A parent can easily view, correct, and/or delete the child’s username and password by contacting us. From time to time, certain portions of our Websites (e.g., a contest entry form) may allow all users (including children under 13) to disclose a limited amount of personal information without first telling us their age or getting their parent’s permission. Such portions of our Websites operate activities or provide services in a way that does not require prior parental consent. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children’s use of online activities regularly.
What safeguards does XSEED Games use to protect my personal information?
XSEED Games uses commercially reasonable efforts to protect the confidentiality, security, and integrity of the personal information collected from our website visitors. Personal information that are not available to the public and that are only accessible to authorized employees. In addition, our online store uses industry-standard encryption to prevent unauthorized electronic access to sensitive financial information such as your credit card number. Your personal information can be accessed only with a valid member ID and password (which you select during registration). Therefore, you should not disclose your member ID or password to any unauthorized third-party, and if ever solicited for this information then please contact us at [email protected] or at the address below.
How do I ask a question or file a complaint? (Contact Information)
Marvelous USA, Inc.
3625 Del Amo Blvd, Suite 205
Torrance, CA 90503
Visit www.esrb.org for updated rating information.