What’s our return policy?
Where do we ship to and do we ship internationally?
When am I charged for pre-orders?
When do pre-orders ship / arrive?
How long will it take to receive my order?
My order is marked as ‘delivered’ but I haven’t received it!
What packaging do we use to ship games and limited editions?
What do I do if something in my package comes defective or damaged?
If I buy a digital steam key from your online store, when will I get it?
I haven’t received my tracking number for my pre-order or order over $100, what should I do?
What if I need to change my address?
What if I want to cancel my order?
Do you restock previous XSEED Games titles?
I don’t see a certain game listed on your store, do you have any left?