Thank you for supporting us. If you are not entirely satisfied with your purchase, we’re here to help. You have 14 calendar days from the time you received your item to contact us about a return. To be eligible for a return, your item must be shipped back unopened and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Do not return anything without contacting us first so that we can pre-authorize your return and confirm the mailing address it should be returned to.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If you need your item exchanged, or it was damaged in the shipping process, please let us know within 14 days of your purchase so we can exchange your item.
If you purchased your game through a retailer other than XSEEDGames.com, please refer to the retailer for returns or exchanges.
We are not responsible for lost or stolen packages.
To contact us about a return or issue please email [email protected].